We have an opening for a Customer Service Representative to work. Monday to Friday 7:30am to 4:30pm
Must have at least 2 years experience. Hourly rate $19 to $20/hr.
If interested please email resumes for review.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Teamwork
Works with other department positions to provide an efficient, accurate, and pleasant customer service experience.
Acts as a liaison between the warehouse and the customer in administration of accounts.
Customer Service
Verifies on-hand inventory is sufficient to cover shipping orders.
Interfaces with customers via phone, email, counter.
Interacts with drivers and completes customer paperwork as product is shipped or received.
Responds promptly to emails, inquiries, and complaints in a courteous manner.
Accurately manage customer holds and releases in conjunction with the Inventory Control Department.
Problem Solving
Investigates and solves general customer issues and questions
Forwards customer claims to the Inventory Control Department for investigation.
Initiative
Suggests procedural improvements to the Warehouse Manager/Supervisor.
Identifies additional services that can strengthen customer partnerships and reports to Warehouse, Manager/Supervisor.
Administrative Duties
Maintains and organizes all electronic communication according to company procedures.
Files all documents immediately and according to filing procedures.
Accurately confirms orders and receipts in WMS system against customer paperwork.
Skills:
Customer service understanding
Friendly & compassionate
Patience
Problem solving skills
Teamwork and cooperation skills
Communication & listening skills
Body language and tone awareness
Phone duties, greeting visitors
Understands computer and office systems
Organization and working with detailed records
Schedule appointments
Email etiquette and writing skills
Word and Excel experience
Google Apps experience
Principals only. Recruiters, please don't contact this job poster.